Thank you for choosing MD Ozzy Opals for your unique opal; your support is genuinely appreciated.

 

Please allow 72 hours for processing your order, depending on its size and complexity. Once completed, your order will be dispatched via your selected delivery method collected at check out.

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We hope you cherish your purchase and consider us for your future Opal needs.

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We welcome your feedback and encourage you to leave comments and reviews on our website. Your input is invaluable to us.

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Disclaimer:
Opals from MD Ozzy Opals are selected and cut to the highest standards throughout. Each piece undergoes inspection  before being sent to our customers, ensuring consistent quality. Any discrepancies in product specifications, such as size or material, will be addressed promptly. However, please note that variations may occur due to the nature of opal.

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Please don't hesitate to reach out to us if you encounter any concerns or queries regarding your order.

Thank you,

MD Ozzy Opals

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Terms & Conditions:

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By purchasing goods on our website, you agree to abide by the following terms and conditions:

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Rights and Obligations:
1.1. You agree to make timely payments for any goods purchased.
1.2. The personal information provided by you must be accurate and up-to-date.
1.3. You must notify us promptly of any changes to your personal information.
1.4. Our website reserves the right to modify prices or withdraw goods temporarily or permanently.
1.5. Specifications of goods may be subject to change to comply with safety regulations or manufacturer requirements. We will notify you of any substantial changes affecting your order.

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Orders:
2.1. You must provide accurate information when placing an order.
2.2. Each order constitutes an offer to purchase goods, subject to acceptance by MD Ozzy Opals.
2.3. We reserve the right to limit, restrict, or reject any order at our discretion.

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Price and Payment:
3.1. Prices are as displayed on the website and include VAT where applicable.
3.2. Payment methods are subject to validation checks and authorization.
3.3. Risk of damage or loss passes to you upon collection or delivery of goods.
3.4. Ownership of goods remains with MD Ozzy Opals until full payment is received.
3.5. Orders may be subject to cross-border checks and additional charges, for which you are liable.
3.6. Until ownership passes to you, you must keep the goods safe and identifiable as our property.
3.7. We reserve the right to recover any outstanding payments through legal means if necessary.

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Cancellation, Returns, and Exchanges:
4.1. Either party may terminate the agreement by giving seven days' written notice in case of a material breach.
4.2. Refunds or exchanges may be provided in certain circumstances, subject to our Returns and Exchange Policy.
4.3. Consumers have cancellation rights under applicable regulations; however, perishable items may not be covered.
4.4. You may cancel an order within 14 days of receiving the goods, excluding perishable or time-critical items.
4.5. Goods must be returned complete, undamaged, and in their original packaging, with proof of purchase.
4.6. Return postage costs are typically borne by the customer unless otherwise agreed upon.
4.7. We reserve the right to charge for any goods returned in a used or damaged condition.

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Your Personal Information:
5.1. We collect and process personal information in accordance with GDPR regulations.
5.2. By using our services, you consent to the use and processing of your personal information as outlined in our Privacy Policy.
5.3. You have the option to manage your marketing preferences and delete your account as per relevant regulations.

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Limitation of Liability:
6.1. We are not liable for losses not reasonably foreseeable or caused by your breach of these conditions.
6.2. Our liability does not extend to business-related losses or damages.
6.3. Nothing in these conditions affects your statutory rights as a consumer.

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General:
7.1. Third parties cannot benefit from these conditions under the Contracts (Rights of Third Parties) Act 1999.
7.2. Assignment of rights under these conditions is prohibited without our consent.
7.3. These conditions are governed by English law, and any disputes shall be resolved within the UK.
7.4. Each clause of these conditions operates separately, and if any part is disallowed, the remaining parts shall still apply.
7.5. Call monitoring may occur for business purposes.

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Handling Complaints and Sending Notices:
8.1. Complaints may be submitted via email, live chat, or mail to our registered address.
8.2. Our contact information is provided for your convenience.

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Thank you for your understanding and cooperation.

MD Ozzy Opals